Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
GENERAL DETAILS
Please read these “Terms and Conditions of Use”, hereinafter referred to as the “Agreement” or “Terms of Use”, very carefully before using or benefiting from the services offered by MINA SOFIA LTD. This Agreement sets forth the legal terms and conditions for the use of the website https://bulgaria.multisenzorial.com/, the placement of a donation or an order, and the collaboration between the company and beneficiaries.
The website https://bulgaria.multisenzorial.com/ is administered by MINA Sofia LTD, identified by UIC/PIC: 208399877, headquartered in Sofia, Bulgaria, District Vitosha, 41 Mile Popyordanov, Entrance A, Floor 2, Apartment 7. The website https://bulgaria.multisenzorial.com/ is an information platform used solely by MINA SOFIA LTD for the purpose of communicating its events.
ACCEPTANCE OF TERMS
Any access to https://bulgaria.multisenzorial.com/ will be considered acceptance of these Terms and Conditions.
The Company reserves the right, at its sole discretion, to modify or replace these Terms and Conditions by posting updated terms on the website. It is your responsibility to periodically review the Terms and Conditions of Use for any changes, and continued use represents acceptance of such modifications.
The Company reserves the unilateral and discretionary right to modify, suspend, or discontinue the Service at any time.
DEFINITIONS
For the purposes of the following, we will use these terms with the following meanings:
Participant = any person who takes part in the company’s events;
Parent/Parents = the legal representative of the beneficiary, if the latter is a minor;
Event = any activity carried out by MINA SOFIA LTD;
Company = the official and/or generic name of our company engaged in artistic creation and performance activities;
Products = the products and services promoted and offered for sale on the Website, hereinafter referred to as “Products”;
https://bulgaria.multisenzorial.com/= the company’s platform.
Throughout this document, the following terms shall be understood as follows:
Site = the portal owned and operated by MINA SOFIA LTD, available at https://bulgaria.multisenzorial.com/;
Site Content = any material and information published on the site in any form – text, photos, graphics, audio, video;
User = any person who accesses the site and who has accepted the terms and conditions of use of this site;
Abusive Use = the use of the site in violation of applicable regulations and legislation, or in any way that may cause harm to the company.
SITE CONTENT, COPYRIGHT
The platform https://bulgaria.multisenzorial.com/ contains original texts and reports, as well as informational materials created with the support of MINA SOFIA LTD’s partners.
The content of the platform https://bulgaria.multisenzorial.com/ is presented in good faith. Each user accesses the content of the platform at their own responsibility, and MINA SOFIA LTD cannot be held liable for any negative consequences that may result from its use. Access to the platform https://bulgaria.multisenzorial.com/ is permitted to persons of all ages. We do not assume responsibility for donations made by individuals under the age of 18.
The content of the platform https://bulgaria.multisenzorial.com/ (texts, images, videos on the site, and programming code) is the intellectual property of MINA SOFIA LTD and is protected under Law 8/1996 on copyright and related rights.
These materials may be copied or reproduced only with the mention of MINA SOFIA LTD as the source. Individuals who notice any violation of these rules on the site are kindly asked to inform us at the email address contact@multisenzorial.com.
The logo and brand are the exclusive property of MINA SOFIA LTD and cannot be copied or reproduced without the company’s written consent.
The website https://bulgaria.multisenzorial.com/ is administered by MINA SOFIA LTD, and by accessing it, you agree to the terms and conditions stated herein.
MINA SOFIA LTD reserves the right to make changes to the terms and conditions, as well as to the site’s content, without prior notice.
By using this site, you agree that MINA SOFIA LTD is the exclusive owner of all intellectual property rights over the site’s content, including but not limited to articles, text, photographs, illustrations, music, audio and video clips, trademarks, designs, and that you will not use such materials in any way unless expressly approved by us.
No portion of this site’s content may be reproduced, distributed, or published in any form or by any means without the prior written consent of MINA SOFIA LTD You agree not to modify, sell, distribute, or create derivative works based on the images and information published on this site in any way without prior written approval from MINA SOFIA LTD.
By accessing or using this site in any way, including simply visiting it, you agree to comply with the conditions of use established by MINA SOFIA LTD.
It is your responsibility to periodically review the conditions of use of the site. If you violate any of these terms or conditions, your authorization to use the site is automatically revoked, and any material downloaded or printed from this site in violation of the conditions must be immediately destroyed, otherwise legal measures will be taken.
USER-SUBMITTED MATERIALS
You agree to ensure that all materials you send or upload to this site are legal, decent, and truthful, comply with all applicable laws and regulations, do not infringe intellectual property rights or other rights of ours or any third party, are not defamatory, misleading, or otherwise unacceptable, and are free of errors or viruses. You are and shall remain at all times solely responsible for the materials you provide. You agree not to use this site to publish information or personal data concerning any third party.
By using this site, you agree to:
Provide accurate, current, and complete information;
Not disturb other users of the site or affiliated/linked sites;
Not upload, publish, or transmit in any way viruses or other disruptive or destructive files through the site;
Not interrupt or interfere with the security of the site, or cause damage in any way to it, or to its materials, system resources, passwords, or networks connected or accessible through the site or any affiliated/linked sites.
PERSONAL DATA PROCESSING
Certain personal data is collected through the MINA SOFIA LTD website. Details regarding the processing of this personal data by MINA SOFIA LTDL are available in the Privacy Policy. By submitting any personal data on this site, you agree that such data will be processed in accordance with our Privacy Policy.
When necessary, we will request information that personally identifies you or allows us to contact you. This information is used to compile general statistics and monitor the most visited pages. If you have made a donation to our organization, we will store the data you have provided and use it to notify you about MINA SOFIA LTD’s activities.
MINA SOFIA LTD collects personal data from clients via the Website. You must consult the Privacy Policy applicable to the Website.
The Website uses cookies. You must consult the Cookie Policy applicable to the Website.
TYPES OF DATA PROCESSING
MINA SOFIA LTD processes personal data mainly for the purposes stated herein, and for each purpose, one or more data processing operations may be carried out, such as: collection, recording, organization, structuring, storage, adaptation or modification, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
PURPOSES OF PROCESSING PERSONAL DATA
We process personal data primarily for the following purposes:
Carrying out the company’s main activity: organizing cultural events;
Participation in public, sectoral, and/or private projects related to the company’s scope of activity, regardless of its role (individual bidder, associated bidder, subcontractor, supporting third party), implementing and managing projects and contracts, fulfilling obligations related thereto, including those that survive their termination;
Organizing courses, trainings, events, and similar activities;
Managing relationships with our clients, suppliers, partners, professionals, and experts in fields such as engineering, consultancy, and related domains, including correspondence, negotiations, and contracts;
Processing personal data for the fulfillment of contractual obligations and commitments undertaken;
Risk management related to our activity, including implementing security measures to protect personal data, such as detection, investigation, and resolution of security threats. Personal data may also be processed as part of physical security monitoring (e.g., video data processing) or within the IT applications we use. We may also conduct checks regarding individuals acting as representatives and/or guarantors of clients or partners (legal entities);
In compliance with applicable law, we may use the contact details of our clients, partners, and collaborators to provide, directly or indirectly, information we believe may be of interest to them;
When visiting our websites or our social media pages, we may process certain information about the visitor’s online identifier or other personal data potentially received through these platforms;
Compliance with legal and/or regulatory requirements, such as tax obligations or obligations arising from specific regulations governing our activity, including archiving obligations;
Economic, financial, and administrative management;
Establishment, exercise, or defense of legal claims;
Internal statistics.
LEGAL BASIS FOR PROCESSING
The legal bases for processing (lawfulness of processing) take into account the provisions of the GDPR (General Data Protection Regulation) and other applicable Bulgarian legislation on personal data processing.
Processing is based on at least one of the following legal grounds:
Processing may be necessary for entering into or performing a legal/contractual relationship;
Processing may be necessary for complying with a legal obligation of the company (e.g., obligations related to managing accounting records and fiscal documentation);
Processing may be necessary for performing a task carried out in the public interest or resulting from the company’s objectives;
Processing may be necessary for the purposes of the legitimate interests pursued by the company or by a third party, namely:
Conducting and managing our activity (main business activity, related activities, participation in procurement procedures, etc.);
Managing risks associated with our activity;
Managing our relationships with potential donors or partners, including sending communications about our services and those of our partners, in accordance with the law, as well as organizing professional courses;
Handling complaints related to services in order to resolve any issues raised and to improve our services;
establishing, exercising, or defending legal claims.
Processing may also be based on your consent, in the cases expressly provided by the Regulation.
DATA RETENTION PERIOD
We retain the personal data processed only for as long as necessary for the purpose for which it was collected (including as required by applicable laws or regulations), for example:
For the duration of the contract/legal relationship for data necessary to perform it, including data that the company may come into contact with during execution, and after termination if obligations survive (e.g., archiving obligations for projects funded by public or European funds, for the period specified by the contracting authority/beneficiary);
Until the expiry of the statute of limitations, in cases where the company has a legitimate interest in retaining certain personal data in relation to a potential dispute that may arise;
For the duration required by law where applicable legislation so requires (e.g., for mandatory accounting records and supporting documents underlying financial records);
For the duration of managing relationships with potential donors, beneficiaries, or partners, until the right to opt out is exercised, for communications regarding our services, invitations to events, courses, etc.;
Until withdrawal of consent, for data processing based solely on consent;
For 2 years from the date of access to MINA SOFIA LTD’s premises, where applicable;
For the archiving period in the public interest required by law or by the company’s internal policies, where applicable.
In all other cases, or in the absence of specific legal, regulatory, or contractual requirements, our standard data retention period is at least 5 years from the termination of the relationship/last contact with the company and the data subject.
By exception, MINA SOFIA LTD may retain certain personal data until the expiry of the statute of limitations in situations where the company has a legitimate interest in retaining such data in relation to a potential dispute (e.g., possible legal liability of the company or the data subject).
In all cases, except where required by applicable law, your data will be deleted upon your request. Exceptions will be communicated to you by our company when responding to your request for deletion.
YOUR RIGHTS AND HOW TO EXERCISE THEM
Our company is responsible for facilitating the exercise of any of your rights listed below.
Any of these rights may be exercised by sending an email to contact@multisenzorial.com or via the contact section on our website.
For the protection of your data and to prevent abuse by malicious individuals seeking unauthorized access, our company may require you to go through preliminary identification steps to ensure that you are indeed the person exercising the rights mentioned below. If we receive a request from you to exercise any of these rights, we may ask for additional information to verify your identity before acting on your request.
If the data subject submits a request electronically to exercise their rights, our company will provide the information also in electronic format, where possible, unless the data subject requests another format.
We will make every effort to respond promptly to your request and, in any case, within the deadlines expressly set by applicable law (generally 30 days from the registration of the request). In certain situations expressly provided by law, we may charge a fee for an access request, based on the administrative costs involved in fulfilling the request.
If, due to legal provisions, our company cannot fully or partially comply with a data subject’s request, the applicable exceptions will be communicated to the applicant in our response.
USE OF THE WEBSITE FOR PURCHASING PRODUCTS AND/OR SERVICES
Creating a Customer Account
To make purchases through the Website, the Customer must first create an account (“Account”) on the Website, as follows:
a) Before starting shopping on the Website:
Creating the Account by accessing the dedicated button. In this case, the Customer will complete the account creation form by providing the following information: email address (to be used for correspondence with MINA SOFIA LTD), first name, last name, phone number, and a password;
Creating the Account via Facebook. In this case, the Website will automatically collect the following information from the Customer’s Facebook account: first name, last name, email address, and the Customer will need to complete the phone number;
Creating the Account via Google. In this case, the Website will automatically collect the following information from the Customer’s Google account: first name, last name, email address, and the Customer will need to complete the phone number.
b) Before completing an order on the Website:
After the Customer adds a Product to the shopping cart and clicks the “NEXT STEP” button, the Website will request an email address, based on which the system will automatically create an Account. The password for this Account will be randomly generated by the Website.
MINA SOFIA LTD will confirm the creation of the Account by sending the Customer (at the provided email address) an email containing a link for changing the automatically generated password. If the Customer does not provide an email address, the Account cannot be created and, therefore, the order cannot be completed. If the Customer provides the email address but does not finalize the order, the email address and any data provided will not be stored, and the automatically created account will be deleted.
If the order is finalized, the Customer may later choose either to keep the Account (it then becomes a standard Account as described above) or to delete it.
The Customer is responsible for maintaining the confidentiality of their Account data, especially their password and associated bank information.
In case of lost or forgotten passwords, they may be regenerated by accessing the “My Account” section and entering the registered email address. A new password will then be sent by email. The password is strictly confidential.
The Customer is fully responsible for maintaining the security and confidentiality of their Account and password and for all activities or conduct by themselves or any third party using the Account. The Customer agrees to immediately notify MINA SOFIA LTD of any suspected unauthorized use of the Account or possible security breach. MINA SOFIA LTD and its representatives shall not be liable for any loss or damage caused by the use of the Account by another person, with or without the Customer’s consent. The Customer will be liable for any losses caused to MINA SOFIA LTD or third parties through such use.
Passwords will not be used for online payments. They are used solely for account registration and order placement via the Website.
Customers must provide accurate, truthful, and complete data in the registration form and must update this data whenever necessary.
In cases of fraud or violation of applicable laws by the Customer, the account may be deactivated without prior notice, with MINA SOFIA LTD informing the Customer by email.
The Customer may request account deletion at any time via the “Delete Account” option in the “My Account Information” section. The account cannot be deleted between placing and completing an order.
CHARACTERISTICS OF PRODUCTS OFFERED FOR SALE
The Website https://multisenzorial.com/ offers Products sold by MINA SOFIA LTD.
The Products offered for sale are accompanied by a description, allowing the Customer to be informed of the essential characteristics of the Products before placing an order.
Images used to describe Products on the Website do not represent a contractual obligation for MINA SOFIA LTD, as they are used solely for presentation purposes.
PRODUCT AVAILABILITY AND VALIDITY OF OFFERS
Product offers and prices displayed on the Website are valid as long as they are visible on the Website and subject to stock availability.
Simply adding Products to the shopping cart does not automatically validate the order, as it is possible that between the time of adding the Product to the cart and the time of order validation by the Customer, the Product(s) may become unavailable. MINA SOFIA LTD cannot be held liable for this.
If a Product becomes unavailable after being added to the cart, the Customer will be duly informed.
MINA SOFIA LTD may offer the Customer similar alternatives to the unavailable Product. The Customer may choose to add one of these alternatives to the cart or may refuse them.
PRODUCT PRICES
The prices of Products displayed on the Website are expressed in BGN and include all applicable taxes, except for shipping costs. Shipping costs will be communicated to the Customer before completing the order.
The applicable prices are those displayed on the Website at the time the order is validated by the Customer. Prices include VAT, and any legal changes regarding VAT will be reflected in the Product prices from the effective date of the new regulation. Any other additional charges for specific Product categories will also be included in the displayed price.
ORDER PLACEMENT AND CONTRACT CONCLUSION
To place and register an order, the Customer must follow the instructions displayed on the Website. Before validating the order, the Customer will be provided with a summary of the order (number of items, total cost, and delivery address). The order is validated by clicking the “Complete Order” button.
Orders not validated by clicking “Complete Order” will not be fulfilled. Simply adding Products to the cart does not equate to order validation and does not create any obligation for MINA SOFIA LTD to deliver those Products.
The Website confirms the registration of the order by sending the Customer an automated email containing:
a list of ordered items,
Product prices,
delivery method,
delivery address,
shipping cost.
At this point, the sales contract is considered concluded when the Customer receives confirmation of the order.
If the information provided by the Customer is insufficient for fulfilling the order, MINA SOFIA LTD may request additional details. The order will only be validated and the sales contract considered concluded upon receipt of the requested information. Failure to provide such information means the contract is not validly concluded, and MINA SOFIA LTD has no obligation to fulfill the order.
The Customer can track the status of their orders in the “Orders” section of the Website. The history of transactions between MINA SOFIA LTD and the Customer can be accessed at any time in the “My Account” section.
PRODUCT PAYMENT
Orders can be paid using the following methods:
Cash on delivery;
Online card payment.
All amounts paid online by card will be transferred by the payment processor into MINA SOFIA LTD’s account.
All banking transactions on the Website are carried out securely, with the payment processor ensuring payment security and protecting all personal data related to online payments.
For card payments:
Processing is performed by the payment processor, and MINA SOFIA LTD bears no responsibility in this regard;
The payment amount will be withdrawn from the Customer’s card once the payment is validated by the processor;
The delivery term for the ordered Product begins from the moment the online card payment is confirmed.
The time frame within which the issuing bank releases/credits the amount into the Customer’s account cannot be estimated or controlled by MINA SOFIA LTD and may vary from one bank to another and from one order to another.
If the Customer chooses cash on delivery, payment is made upon receipt of the Products at the delivery address.
MINA SOFIA LTD reserves the right to suspend or cancel orders/deliveries if payment is refused by financial institutions (when the Customer has chosen online payment or bank transfer), without compensation or prior notice.
All information required for online payment (card number, password, card expiration date) will not be stored on MINA SOFIA LTD servers but will be processed exclusively by the issuing banks.
The fiscal invoice for an online order will be issued electronically by MINA SOFIA LTD and will be available for download and printing within 4 days of receiving the order.
If a Product ordered by the Customer cannot be delivered for reasons beyond MINA SOFIA LTD’s control, the Customer will be informed, and the amount paid will be refunded within a maximum of 14 days from the date the Company became aware of the issue.
The Customer must be present at the delivery address to receive the order. If unavailable, the Customer must appoint another person to accept delivery.
The Customer is responsible for verifying the accuracy of delivery information before finalizing the order (street, number, building, apartment, floor, intercom code, postal code). MINA SOFIA LTD is not liable for non-delivery, delayed delivery, or other issues caused by errors in the provided delivery details.
Delivery is carried out by MINA SOFIA LTD through contractual partners (courier services). At the request of MINA SOFIA LTD or the courier, the Customer may be required to provide proof of identity with an official document and the order number.
The Customer or their representative must verify the Products and sign the delivery note, which will also include the invoice listing the delivered Products (name, quantity, price).
MINA SOFIA LTD commits to respond to all requests and complaints within 14 business days.
In case of delivery delays longer than 10 business days (excluding force majeure or technical failures preventing order processing), the Customer has the right to cancel the order by emailing contact@multisenzorial.com.
RIGHT OF WITHDRAWAL
According to Article 57, item 12 of the Bulgarian Consumer Protection Act, consumers do not have the right of withdrawal for:
“services related to accommodation, transport of goods, car rental, catering, or leisure activities, where the contract provides for a specific date or period of performance.”
Event tickets fall under this exception, since they are a leisure service with a fixed date and time.
Therefore, purchased tickets are non-refundable and cannot be exchanged.
INDEMNIFICATION
The Customer declares and acknowledges that they agree to indemnify, defend, and hold harmlessMINA SOFIA LTD and its contractual partners, officers, directors, employees, and affiliates from and against any liability, loss, claim, and expense, including but not limited to reasonable attorney fees and costs, arising from or related to:
(i) the Customer’s violation of these Terms and Conditions or any other relevant policies, especially those regarding privacy;
(ii) misuse of the Website by the Customer;
(iii) infringement or violation of copyrights, intellectual property rights, or other rights of third parties in breach of the Intellectual Property clause of these Terms and Conditions.
MINA SOFIA LTD will indemnify the Customer for direct damages resulting from:
(i) violation of these Terms and Conditions, or
(ii) intentional or grossly negligent acts committed by its employees.
In such cases, the remedies provided under these Terms and Conditions shall apply as priority.
FORCE MAJEURE
All events of force majeure as defined by Bulgarian law represent grounds for suspension and termination of MINA SOFIA LTD’s obligations.
Neither party shall be held liable for failure to perform its obligations under these Terms and Conditions if such failure is due, wholly or partially, to a force majeure event. Force majeure refers to any external, unpredictable, absolutely invincible, and unavoidable event.
If the force majeure event does not cease within 15 (fifteen) days of its occurrence, either party has the right to notify the other of the cancellation of the order, without either being entitled to claim damages.
MINA SOFIA LTD cannot be held responsible in such cases of force majeure.
COMPLAINTS HANDLING
If you wish to raise concerns regarding the use of your personal data, please send an email with the details of your complaint to contact@multisenzorial.com.
You may also submit your request via the contact section of our Website.
We will review and respond to any complaint within the legal deadlines.
You also have the right to file a complaint with the National Authority for the Supervision of Personal Data Processing (ANSPDCP).
If you find any information in this document ambiguous or unclear, you may request clarifications from us at any time.