1. Definitions
Site: The online platform available at bulgaria.multisenzorial.com, used to provide information and services related to Multisenzorial events, including ticket sales and communication with the public.

User: Any person who accesses and uses the site, regardless of whether they make a purchase or simply browse for information.

Organizer: The entity responsible for the production, organization, and execution of Multisenzorial events, services provided by MINA Sofia LTD.

Ticket: An electronic document issued to the user after purchase, granting the right of entry to the event. The ticket may include a unique identification code and relevant event information such as date and venue.

Event: The concert organized by MINA Sofia LTD, with details about the location, date, and other relevant information available on the website www.bulgaria.multisenzorial.com.

2. Acceptance of Terms

The services of our site are intended solely for individuals who agree to the terms and conditions set forth below. By accessing and using the site, you agree to the terms and conditions established in this document. If you do not agree with these terms, please leave the site. Continued use of the platform following any changes to these terms implies implicit acceptance of the modifications.

2.1 Mandatory Acceptance of Terms
In order to purchase tickets or benefit from other services offered through the site, acceptance of these terms and conditions is mandatory. If you do not agree with these terms, you will not be able to complete the ticket purchase.

3. Services Provided
The website multisenzorial.com provides the following services:

  • Informing users about Multisenzorial events, including details such as location, date, description, duration, and participation rules;

  • An integrated platform for purchasing tickets online;

  • User support through a Frequently Asked Questions (FAQ) section and technical support contact.

3.1 Service Availability
The site is available to users on a permanent basis, except in cases of scheduled maintenance or unforeseen technical issues. The Organizer cannot guarantee uninterrupted access to the site and will not be held responsible for any periods of unavailability.

4. Ticket Purchase

4.1 Prices and Payments
Ticket prices displayed are final and include all applicable taxes, unless otherwise specified.
Payments for tickets are made exclusively online, through secure payment platforms available on the site.

4.2 Purchase Confirmation
After successful payment, the user will receive a confirmation email containing the ticket along with purchase details, including the date, time, and venue of the event, as well as the ticket code. By purchasing tickets, the client confirms that they have understood and accepted these Terms and Conditions.

The price of purchased tickets will not be refunded except in exceptional cases determined unilaterally by the Organizer.

4.3 Refund Policy
Once purchased, tickets cannot be rescheduled for a later date and are non-refundable.

5. Use of the Site
When using this site, you declare and agree to do so:

  • Recommended use: Exclusively to determine the availability of products and services offered and to make legitimate purchases. The use of the site is strictly for personal, non-commercial purposes.

  • Eligibility: This site is intended for individuals at least 18 years of age.

  • Restrictions on Use of Site Content: Any use of the site’s content for purposes other than those mentioned in this document is strictly prohibited without written authorization from the Organizer. This includes, but is not limited to, reproduction, modification, distribution, extraction, exploitation of data, or any other commercial use of the site’s content.

  • Liability: Users are responsible for the misuse of the site’s content, as well as for the accuracy of the information provided when purchasing tickets, not the Organizer.

The Organizer will not be held responsible for:

  • Technical errors or site interruptions that affect the purchase process;

  • Inaccuracies in the information entered by the user during the purchase process, including email or payment data errors;

  • Financial or other losses resulting from the improper use of the site or from lack of access to it.

6. Conduct of Event Participants

  • Arrival at the venue: Please ensure you arrive at least 30 minutes before the event starts to facilitate smooth entry for all attendees.

  • Late arrival: In such cases, waiting times to be seated may increase, and preferred seating categories (such as VIP seats near the stage) can no longer be guaranteed, possibly resulting in seating in another section of the venue.

  • Age limit: This varies for each event. Please check the relevant information in advance.

  • Photography and video recording: Photography and video recording are permitted during the event, but without flash. Full recording of the concert with professional equipment is not allowed.

7. Changes to Terms
The Organizer reserves the right to amend this document at any time without prior notice. Any modifications take effect immediately after being published on the site. Users are responsible for regularly reviewing this section to stay informed of any changes. Continued use of the site constitutes acceptance of the modifications made.

8. Contact
For questions or concerns, please contact us at: contact@multisenzorial.com